Cancellation Policy
Cancellation Policy
Last updated: {{ date('F Y') }}
1. When Can I Cancel My Order?
You may cancel an order anytime before it is shipped. Once the order has been dispatched, it cannot be cancelled but may be eligible for return (please refer to our Returns & Refunds Policy).
2. How to Cancel
- Visit our Cancel Order page
- Enter your order number and the phone number used during checkout
- Select the order and confirm cancellation with an optional reason
- You'll receive a confirmation email/SMS once the cancellation is processed
You can also cancel by contacting us at care@g3online.com or calling 8796051115.
3. Refund for Cancelled Orders
- Prepaid orders (Razorpay/UPI/Card): Full refund will be credited within 5–7 business days to the original payment method.
- Cash on Delivery (COD): No payment was collected, so no refund is due.
- Refunds are processed automatically for prepaid orders — no action needed from your side.
4. Partial Cancellation
Once an order is placed, items cannot be removed or partially cancelled. To remove an item, please cancel the entire order and place a new one.
5. Order Already Shipped?
If your order has already been shipped, you may refuse delivery. The courier will return it to us, and we will initiate the refund upon receiving the package back. Alternatively, you can accept delivery and initiate a return within 7 days.
6. Coupon & Discount Reversal
When you cancel an order, any coupon applied will be reactivated for future use (one-time use coupons excepted, where it is non-reusable). Reward points, if any, will be refunded to your account.
7. Contact
Cancellation support: care@g3online.com · 8796051115 (Mon–Sat, 10am–7pm IST).