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Returns & Refunds

Return & Refund Policy

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1. Eligibility Window

Returns or exchanges are accepted within 7 days of delivery only for damaged, defective, or incorrect products.

2. Product Condition Requirements

To be eligible for a return or exchange, products must be:

  • Unused and unworn
  • Returned in their original packaging
  • Accompanied by original tags
  • Accompanied by the original invoice

3. Reporting an Issue

Customers must report the issue within 48 hours of delivery with clear photos or videos of the damaged, defective, or incorrect product. Please email us at care@g3online.com or WhatsApp 8796051115 with your order number and supporting images/videos.

4. Non-Returnable Items

Due to hygiene reasons, the following items are not eligible for return or refund:

  • Earrings (hygiene reasons)
  • Customized or personalized items
  • Sale items (items purchased during sale or with discount offers)
  • Used products (worn, damaged by the customer, or altered after delivery)

5. Refund Process

  • Refunds will be processed only if a replacement or exchange is not available.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds are credited within 5–7 business days to the original payment method (Razorpay/UPI/Card).
  • Original shipping charges (if any) are non-refundable.

6. Return Shipping Charges

  • If the error is from our side (damaged, defective, or incorrect product), return shipping charges will be borne by G3 Online. We will arrange a free reverse pickup.
  • Otherwise, return shipping charges may apply and will be borne by the customer.

7. Order Cancellations

Orders can be cancelled only before dispatch. Once the order has been shipped, it cannot be cancelled — however, you may still raise a return request per the eligibility above. For more details, refer to our Cancellation Policy.

8. Exchanges

Subject to availability, we are happy to exchange an eligible item for a different size or variant at no extra cost. To request an exchange, follow the same return process and mention "EXCHANGE" in your message along with the desired replacement details.

9. Our Commitment

At G3 Online, we are committed to providing fair, transparent, and customer-friendly service while maintaining the highest standards of product quality and authenticity. We carefully inspect every piece before dispatch, but if something goes wrong, we will make it right.

10. Contact Us

For any questions about returns or refunds, please reach out to us:

Questions? Email care@g3online.com or call 8796051115 (Mon–Sat, 10am–7pm).