Shipping Policy
Shipping Policy
Last updated: {{ date('F Y') }}
1. Order Processing Time
All orders are processed within 1–2 business days (excluding Sundays and public holidays) after payment confirmation. You will receive a confirmation email/SMS with your tracking number once your order is dispatched.
2. Delivery Timelines
| Region | Estimated Delivery |
|---|---|
| Metro cities (Mumbai, Delhi, Bengaluru, etc.) | 3–5 business days |
| Tier-2 & Tier-3 cities | 5–7 business days |
| Remote / rural areas | 7–10 business days |
3. Shipping Charges
- FREE shipping on orders above ₹999
- Flat ₹79 for orders below ₹999
4. Order Tracking
Once your order is shipped, you can track it anytime using our Track Order page. Enter your order number and phone number to see live status updates.
5. Delivery Attempts
Our courier partners will attempt delivery up to 3 times. If delivery is unsuccessful due to an incorrect address, recipient unavailable, or refusal to accept, the order will be returned to us and a re-shipping fee may apply.
6. International Shipping
Currently, we ship within India only. International shipping will be available soon.
7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at care@g3online.com with photos of the package. We will work with the courier to resolve the issue and ship a replacement or issue a full refund.
8. Address Changes
Address changes can be made before the order is shipped. Once shipped, we cannot change the delivery address. Please contact us immediately at 8796051115 if you need to update your address.
9. Contact
For shipping queries, email care@g3online.com or call 8796051115 (Mon–Sat, 10am–7pm IST).