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Payment Policy

Payment Policy

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1. Accepted Payment Methods

We accept payments through Razorpay, a leading Indian payment gateway. The following methods are supported:

  • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
  • Credit Cards (Visa, Mastercard, RuPay, Amex)
  • Debit Cards (All major banks)
  • Net Banking (All major Indian banks)
  • Wallets (Paytm, Mobikwik, etc.)
  • EMI on credit cards (for orders above ₹3,000)

2. Secure Payments

All transactions are protected by Razorpay's PCI-DSS Level 1 compliant infrastructure. Your card and banking details are never stored on our servers. The payment page is fully encrypted with 256-bit SSL.

3. Payment Currency

All payments are processed in Indian Rupees (INR). We do not support multi-currency checkout at this time.

4. Payment Confirmation

Once your payment is successful, you will receive:

  • An instant on-screen confirmation with a unique order number
  • An order confirmation email to your registered email address
  • An SMS confirmation to your registered phone number

5. Failed Transactions

If your payment fails:

  • No amount is deducted from your account (for most payment methods). If a temporary hold appears, it will be auto-reversed within 3–7 business days.
  • You can retry the payment by visiting your order summary again.
  • For double deductions, please contact us with your transaction reference at care@g3online.com and we will resolve it within 24 hours.

6. Pricing & Taxes

All product prices are inclusive of GST. A detailed tax invoice is emailed after every successful order.

7. Coupons & Offers

Only one coupon can be applied per order. Coupons cannot be combined with other promotional offers. We reserve the right to modify or cancel coupons at any time.

8. Disputes & Chargebacks

If you have a payment-related dispute, please contact us first at care@g3online.com — we will resolve it quickly. Unauthorised chargebacks are investigated and may lead to account suspension.

9. Contact

Payment support: care@g3online.com · 8796051115 (Mon–Sat, 10am–7pm IST).

Questions? Email care@g3online.com or call 8796051115 (Mon–Sat, 10am–7pm).